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How Cameron’s NHS cheats waiting-list figures

| NHS News, Public Sector News | February 21, 2012

Powered by Guardian.co.ukThis article titled “How Cameron’s NHS cheats waiting-list figures” was written by Polly Toynbee, for The Guardian on Monday 20th February 2012 21.59 UTC

David Cameron blocks his ears to inconvenient NHS truths, conferring only with supporters. Journalists are barred from hearing what staff tell him on his photo-opportunity hospital visits. Tuesday’s Guardian poll shows how far he has lost the public trust he tried so hard to win on the NHS.

He should meet Carol, who has just quit after 17 years as a waiting-list clerk. She got in touch to express her disgust at what she was ordered to do. When she protested to a senior manager, he said this was happening around the country, so I won’t reveal her hospital, unfairly picking on just one. This foundation trust boasts on its home page: “In these days of patient choice, it is more important than ever before to listen carefully to the views of our patients.” But their patients’ views might be unprintable if they knew how far political imperatives have overridden and warped medical priorities.

The national target says 90% of patients must be treated within 18 weeks of first referral by a GP. With annual budget cuts of 4% for the next four years, that’s a tall order as the NHS undergoes its greatest ever upheaval. Just to survive, the NHS always needs 2.5% above inflation, so most professional observers think it will erupt: already 18-week waits are up 43%. Waiting-list clerks are at the sharp end where the cash crunch meets the impossible target – and here’s what Carol says she was ordered to do:

She was told to cancel operations for anyone who was already waiting over 18 weeks, and instead to fill that theatre time with people closest to breaching the 18-week limit. “I was told to call people who had already gone over the 18 weeks and pretend there was no longer theatre time for their operation, and not give them a new date.” She was told not to book anyone already in breach until April and the start of the next financial year, or to book only one for every nine still under the target. Instead she was told to fill theatre slots with as many short, minor operations as possible.

Next she was told to use devious means for knocking people off the waiting list. The worst was when she was told to call a mother of three young children to offer her a short-notice slot for Christmas Eve, knowing she would refuse and so could be knocked off the list for refusing. “We would offer operations at very short notice to people getting near the 18-week deadline. You hope they’d say no so you count them as a refusal and knock them off.”

She protested first to her line manager, then to the one above and finally to the one above that. “I said I wanted these instructions in writing before I would lie to patients. Of course they said it could never be written down. But the manager in charge of operating theatres said other hospitals were all doing it, so we had to too. There’s no other way to stay within target.” Did the consultants know? “One complained, really upset at not getting patients seen according to priority of need, but they bullied him and he was told to be quiet. They warned that Monitor inspectors would put us on alert.”

Cameron’s new ban on mixed-sex wards after a long Daily Mail campaign has made matters far worse. He boasts that mixed-sex wards are now virtually gone. Carol’s hospital trust boasts the same on its front page. She says: “Take rheumatology. People come in for one day for injections for pain, with a session once a month. Now it has to be men one month, women the next. Sometimes there might be just four men, say, and the other places are wasted. Many have to wait two months not one month now.” This is what happens when political gimmickry is put before health need.

When Labour was driving down waiting times, there were similar stories of gaming and tricks: some A&E departments roped off corners and called them “wards” to keep within a four-hour trolley wait. “There was a bit of it then,” Carol says, “but nothing, absolutely nothing, like what’s happening now. I started in the early 1990s when there were two-year-long waits, and I’ve seen them drop so fast in the past 10 years. Now managers are deciding lots of patients are ‘not in clinical need’. But a builder who can’t work waiting for a hernia operation is in need, isn’t he?”

Carol was so shocked she walked away after registering her complaint. In her last weeks she was allowed not to phone her own 18-week waiters and cancel their operations – but, she says, “everyone else still had to do it”. “Clinical need is forgotten. It’s all about managing the figures now.”

Professor John Appleby of the King’s Fund health thinktank says he hears of waiting-list cheating from many hospitals and will suggest the National Audit Office investigates. The government on Monday claimed credit for figures showing A&E use is falling due to better GP commissioning. Appleby says it has nothing to do with a GP system not yet in place: the last government began fining A&Es treating too many people, so hospitals now channel more patients straight into annexed GP clinics – good practice, but nonsense figures.

Targets always tempt statistical massaging, but the extremity of this cheating means no waiting-list figures can be trusted. As the NHS enters a period of austerity that the former health secretary Stephen Dorrell says no other OECD health system has tried, honesty is essential. Doctors and managers do their best, but if asked the impossible they must say so openly and transparently. Voters deserve to know the truth. So, whistleblowers, please get in touch.

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David Cameron backs Andrew Lansley over NHS reform bill

| NHS News, Public Sector News | February 8, 2012

Powered by Guardian.co.ukThis article titled “David Cameron backs Andrew Lansley over NHS reform bill” was written by Juliette Jowit, Patrick Wintour and Hélène Mulholland, for The Guardian on Wednesday 8th February 2012 10.05 UTC

David Cameron is to rally behind his health secretary Andrew Lansley and insist that the coalition will force its health and social care bill on to the statute book despite growing opposition within the NHS and the Conservative party.

As the Lords return to the bill on Wednesday, the reforms are likely to dominate prime minister’s question time at lunchtime.

Cameron is expected to quash speculation that Lansley’s future in the cabinet is in doubt, after an unnamed No 10 insider was quoted as saying he should be “taken out and shot”. The briefing was described as unauthorised, but No 10 acknowledged it may have taken its eye off the ball, allowing opposition to the bill to re-emerge.

Cameron and Lansley have met within the last 48 hours to discuss tactics. There is widespread frustration inside Downing Street at the way in which the professions were brought on side, but then slipped from the coalition’s grasp over the past two months.

Cameron is to undertake a series of NHS events next week, and is said to be confident that opposition to the bill in the Lords, at report stage, will be overcome. He is determined to set up the battle as one between a bureaucrat-run NHS and a doctor-run NHS.

Some of the most controversial sections in the bill on competition are unlikely to be completed until late March, by which time the local election campaign will be under way.

The shadow cabinet has agreed to include dropping the bill and NHS closures in its local election campaign themes.

Grassroots pressure for the Liberal Democrats in government to take a tougher line may surface at the party’s spring conference starting on 9 March.

Andrew Burnham, the shadow health secretary, accused ministers of having “abjectly failed to build a political and professional consensus behind the bill”, which he believed could still be stopped.

“All around the consensus is building that it’s better for the NHS to work back through the existing structures than to carry forward with this dangerous, wholesale reorganisation,” he told the BBC Radio 4 Today programme.

“I will work with the government to introduce GP-led commissioning, I’ve no objection to that at all, but as people from all quarters are now saying, this bill will damage the NHS at this particular time. It’s the wrong thing for the NHS, the wrong reforms at the wrong time and they should drop the bill.”

Burnham expressed concern about the potential effect of full competition on the health service. He said Labour had introduced an element of private provision to drive down waiting times, but this had been done in the context of a “planned, collaborative system”, with just 2% of operations carried out in the private sector by the end of its term in office.

“We had an NHS that was a collaborative NHS providing good standards of care and the question I keep coming back to is why on earth are the government turning it upside down. They inherited a successful, self-confident NHS and in just 18 months have turned it into an organisation that is demoralised, destabilised and fearful of the future.”

Lord Owen, the former SDP leader, took the unusual step of suggesting NHS staff had been misled into believing Cameron’s election guarantees on the NHS because his late son Ivan had been disabled.

He wrote on his blog: “David Cameron should remember the words he spoke about the NHS during the election. Most of those who work in the health service were aware of his own late son’s illness and felt that when he spoke about the NHS not having any more top-down reorganisations, he carried the conviction of someone who had real experience of what the NHS represented in British life.”

He said Cameron was the only person who could abandon the bill, saying if he did so “the NHS would heave a collective sigh of relief and next day start to implement, under existing legislation, those aspects on which there is widespread agreement”.

Cameron’s staff were privately angered by Owen’s remarks, but refused to comment.

Pressure also mounted on the Lib Dems, with Nick Clegg accused by Labour of “abject betrayal” over his support for Lansley’s bill.

The Labour deputy leader, Harriet Harman, claimed in the Commons the reforms would pave the way for NHS hospitals to earn up to half of their income from private work, putting NHS patients “at the back of the queue”.

Clegg defended the changes, saying the alternative to reform would be to “condemn a number of hospitals into outright financial crisis”.

At least nine Lib Dem MPs have signed an early day motion demanding that Lansley be forced to publish an independent risk report carried out into the reforms, which critics claim warned that the planned changes to allow GPs to commission health services on behalf of patients would lead to a surge in costs.

Senior Lib Dems expect the Lords to inflict defeats on the coalition over the bill, but even opponents are not expecting a rebellion as strong as that against the welfare reform bill last month.

Speaking to the House magazine, Clegg appeared to recognise dissent in his own ranks, saying: “Let’s be blunt: I’m asking, day in, day out, Liberal Democrat peers to vote on things that they wouldn’t do in a month of Sundays if it was a Liberal Democrat government.”

Clegg also praised Lady Williams, one of the bill’s strongest critics in the Lords, claiming that as a result of her intervention the bill was “a whole lot better than it would have been otherwise”.

The reforms have come under fire from an unprecedented coalition of critics, including the Royal College of GPs, the British Medical Association, the Royal College of Nursing, the Royal College of Midwives, and a joint editorial by three influential health journals: the British Medical Journal, the Nursing Times and the Health Service Journal.

More than 90% of those who voted in a British Medical Journal poll believed the planned health reforms should be scrapped. Of 2,947 votes cast on bmj.com over the last week, 2,706 said the reforms should be dropped while 241 said they should stay.

The former Tory cabinet minister Lord Tebbit is among those with reservations about parts of the legislative plans.

But he said the NHS inherited by the coalition was in need of “urgent treatment” and many of the health unions and associations had self interests in their opposition to the bill.

Writing in the Daily Telegraph, Tebbit rallied to Lansley’s defence, arguing his reforms deserved “a fair wind”.

He concluded: “To do as Lord Owen would have us do, and wreck the bill and run away from the consequences, would be an irresponsible surrender to self interest masquerading as the public interest. It will be a year or two before we can reach a verdict on every bit of the Lansley bill, but his reforms surely deserve a fair wind.”

guardian.co.uk © Guardian News & Media Limited 2011

Will Cameron’s speech on funding only be fit for the box-office kings?

| Local Authority News, NHS News, Public Sector News | January 11, 2012

Powered by Guardian.co.ukThis article titled “Will Cameron’s speech on funding only be fit for the box-office kings?” was written by Andrew Pulver, for guardian.co.uk on Wednesday 11th January 2012 11.41 UTC

The plans to overhaul public funding of British cinema, which David Cameron will announce later today during a visit to Pinewood studios, has so far drawn divided reactions.

According to early reports, Cameron will call for lottery funding to be aimed at big-budget, commercially successful films, and away from small-scale, independent cinema. Citing the box-office and awards success of The King’s Speech and Slumdog Millionaire, he said: “Our role should be to support the sector in becoming even more dynamic and entrepreneurial, helping UK producers to make commercially successful pictures that rival … the best international productions.”

Iain Smith, the chair of the British Film Commission, an organisation also cited favourably by Cameron for its work in attracting overseas productions to shoot in the UK, said in response: “It is reassuring to hear the government understands the role big-budget, international movies shooting in the UK plays in building a world-class skilled workforce, while boosting the UK economy.”

A report on the Today show suggested that the likes of Mike Leigh – a critically successful but far from commercial film-maker – are “finished”, but given that Leigh is currently marked with establishment favour by an Olympics commission, that may be a hasty conclusion.

Leigh’s contemporary Ken Loach – another critic’s favourite but no box-office heavyweight – has suggested that the government’s plans include the return of profits to the producers, instead of the funding bodies as is currently the case. If this proves true, it will mark a sharp change from the modus operandi of the UK Film Council, which provided funding from lottery sources as a “loan”, and expected repayment from a film’s income.

With the much-criticised abolition of the UKFC being their first major act in the film-making sector, the coalition have been under pressure to develop a more coherent, constructive policy toward the sector. The costs associated with transferring the UKFC’s functions to the BFI appear to have wiped out any of the financial savings the UKFC’s abolition was supposed to achieve. Now it seems that the coalition will be considerably more relaxed about returns to the public purse of money handed out to UK film producers.

What this means for the future of UK film production has yet to be established. A runaway hashtag on Twitter, #fundablefilms, is drawing spoof suggestions for future film titles. It is notoriously difficult to predict commercial success in cinema, and during the lottery era the UK funding agencies have proved vulnerable to the financial machinations of wily film producers – the main reason why the UKFC’s safeguards were introduced. The spectacle of profits being creamed off by Hollywood studios, after start-up funding from the UK lottery, is a very real possibility.

Furthermore, commercial film-making carries enormous financial risk; will the British public be happy to see millions go down the drain on inevitable failures? Whenever public funding bodies try to act like studios, they end up getting burned, as the furore around Sex Lives of the Potato Men demonstrated.

Moreover, what would happen to small-scale, high-impact films such as Shame, Wuthering Heights, The Deep Blue Sea and We Need to Talk About Kevin; all low-budget, “difficult” films that required a “cultural” imperative to get off the ground? Let alone the likes of Lindsay Anderson’s If…, which Cameron professed to admire only days ago.

guardian.co.uk © Guardian News & Media Limited 2011

David Cameron orders merging of health and social care

| NHS News, Public Sector News | January 5, 2012

Powered by Guardian.co.ukThis article titled “David Cameron orders merging of health and social care” was written by Denis Campbell, health correspondent, for The Guardian on Thursday 5th January 2012 01.13 UTC

David Cameron has ordered health and social care services to be brought together in order to benefit patients in a move which government advisers are calling the NHS’s most urgent overhaul.

At the moment, health and social care – the help given mainly to old or disabled patients to help them continue to live at home rather than in hospital or nursing homes – are different systems in England. NHS medical treatment and domiciliary support, which is provided mainly by local councils, are usually not joined-up.

But Cameron has told the health secretary, Andrew Lansley, to drive through changes that health policy experts claim will make life more convenient for patients, improve care and save the NHS money.

The changes will lead to some hospitals closing, warned the pro-integration NHS Confederation, which represents hospitals and other major NHS employers.

The prime minister has been persuaded by senior doctors and Downing Street health advisers that, without integration, the NHS could become unsustainable due to rises in the number of patients with long-term health conditions such as obesity, diabetes and breathing problems.

The first move towards creating joined-up services is likely to see Lansley tell the NHS that it has to give integration the same priority that keeping waiting lists under control has had for the last decade.

That new target is the key recommendation of a new report on integrating care by the King’s Fund and Nuffield Trust health thinktanks, whose chief executives both advise Downing Street.

They want the introduction of “a clear, ambitious and measurable goal to improve the experience of patients and service users, and to be delivered by a defined date.

This goal would serve a similar purpose to the aim of delivering a maximum waiting time of 18 weeks for patients receiving hospital care.”

The new duty would oblige providers of medical care to start working closely with social care providers in order to streamline the care patients receive, ensure they have to deal with fewer organisations and departments and deliver more care in community settings rather than hospitals.

Cameron is also keen on the other suggestions in the report, according to well-placed NHS sources. They include new guarantees that patients will receive an agreed care plan and a named case manager responsible for co-ordinating care for all their needs, and changes to the existing “tariff” system – where hospitals are paid for providing episodes of care – to favour the planning and delivery of ongoing programmes of joined-up care for people with complex health and welfare needs.

The confederation’s deputy policy director, Jo Webber, said: “Integrating care will improve services, particularly for people who are frail and those with long term conditions. But it will also involve making some really difficult decisions as hospital activity is reduced and moved into the community.”

“Integration will take a long time to bed down and start improving the quality of care patients receive. Integration will produce more sustainable models of care in the long term but many local initiatives could mean new services being run in tandem while old ones are shut, which could be more expensive in the short term.”

In addition, “fundamental reform of social care” – which the charity Age UK said was “an absolute disaster” – was vital, otherwise integration would not work, Webber said. Achieveing joined-up services “will require significant political courage and leadership.”

Health and social care is already integrated in Northern Ireland and a few parts of England, such as Torbay in Devon, and patients generally report greater happiness with their care where it exists.

Cameron made integration one of his five “personal NHS guarantees” last year.

The care services minister Paul Burstow said: “Integrated care should be the norm. That’s why we asked the NHS Future Forum to specifically work on the issue. Our ambition for the NHS and social care is a simple one – to achieve better results for people and carers. So our priority is to orientate the whole system around patients, service users and carers through our Outcomes Framework.”

Andy Burnham MP, the shadow health secretary, backed the report and said it was further proof that the government should drop its health and social care bill, which would set back the cause of integration by 10 years.

guardian.co.uk © Guardian News & Media Limited 2011

Cameron accused of putting NHS on sale over plans for life sciences

| Civil Service News, Local Authority News, Public Sector News | December 6, 2011

Powered by Guardian.co.ukThis article titled “Cameron accused of putting NHS on sale over plans for life sciences” was written by Andrew Sparrow and Hélène Mulholland, for guardian.co.uk on Monday 5th December 2011 10.42 UTC

Labour has accused David Cameron of being willing to put “large chunks of the NHS up for sale” before a speech on Monday in which the prime minister will outline plans to increase collaboration between the health service and the life sciences industry.

Andy Burnham, the shadow health secretary, said he was worried about the commercialisation of the NHS after it was revealed that Cameron’s plans could involve private companies getting access to patient records and other NHS data.

Cameron will say he wants the NHS to be “working hand-in-glove with industry as the fastest adopter of new ideas in the world”. He will argue that this could benefit patients as well as the £50bn life sciences industry, described by Number 10 as the third largest contributor to economic growth in the UK.

Britain already has a good record in medical innovation, but Cameron will signal that he wants to make it easier for drug companies to run clinical trials in hospitals and to benefit from the NHS’s vast collection of patient data.

He will announce a £180m “catalyst fund” to help develop projects until they attract outside investment. Universities and small- and medium-sized firms will be able to bid for money from the fund.

And he will announce a scheme that would give seriously ill patients access to drugs around a year before they were licenced for general use.

“The most crucial, fundamental thing we’re doing is opening up the NHS to new ideas,” Cameron will say. “I want the great discoveries of the next decade happening in British labs, the new technologies born in British startups.”

His speech will coincide with the publication of a life sciences strategy from the Department for Business and a review of innovation in the NHS from David Nicholson, the NHS chief executive.

Burnham said that in principle he was not opposed to the idea of private firms getting access to some NHS data. But he said the government had to “tread carefully” in this area, and that he was concerned about Cameron’s willingness to open up the NHS to the private sector. “[Cameron] sees no limit on the involvement of the private sector and says he wants it to be a ‘fantastic business’. In his desperation to develop a credible industrial strategy, he seems willing to put large chunks of our NHS up for sale.”

Roger Gross, from the pressure group Patient Concern, said that allowing private firms access to NHS data would mean “the death of patient confidentiality”. Patient Concern resigned from a Department of Health consultation on the plan.

“We understand GP surgeries will have the right to refuse to release their patients’ records, but whether patients will ever be told what is happening, let alone have the choice to protect their privacy, is still unclear,” Gross said.

David Willetts, minister for universities and science, denied a conflict of interest could arise. Asked on BBC Radio 4′s Today programme about concerns that the NHS would become a laboratory for the pharmaceutical industry to test its drugs on the UK population, and about the possible use of patient data and patient confidentiality, he said: “First of all there has to be absolute protection for the confidentiality of the individual patient’s data and it shouldn’t be possible to trace it back to an individual, and of course we absolutely understand that. This is above all in the interest of NHS patients.”

Willetts said the government had a role to play because of the amount of public money that finances medical research and universities, as well as into the National Health Service.

He said there had been a failure to date to “link them all up” with independent private businesses.

“There should be a very clear route from the idea in the publicly supported research lab through to the application to the patient in the publicly supported NHS. We need to have a very clear route through. That’s the way to get the businesses the growth for the future and of course it’s the best thing for the patients as well.”

He cited the example of Scotland, to highlight what can be achieved. “In Scotland, they are better than in England at linking up the data from the GPs, the data from the hospitals, researches,” he said. “What that enabled them to do … is they reduced the rate of amputations from diabetes by 70%, they reduced the rate of blindness from people with diabetes by 40%, so there is a gain for the patient if you link up the data. But what they have also got in this fantastic cluster across the University of Dundee through to Strathclyde in Edinburgh, is they have got life sciences businesses setting up because they can also use this patient data to research and develop new products. So everybody gains: the patients get better treatment and the life sciences industry comes in. But that will only happen clearly if we can be absolutely confident of full protection of patient confidentiality.”

guardian.co.uk © Guardian News & Media Limited 2011

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